Our promises are the product.
Anyone can sell you a kettle. What you are really buying from TOLV is the certainty that it turns up, and that one message sorts it if anything is off. Here is exactly what we hold ourselves to.
Delivery in 5 to 7 working days, tracked
We show your delivery dates before you pay, not after.
Every parcel is tracked and the tracking link is in your dispatch email.
30 day no quibble returns
No forms. Email or call us with the order number and we send a prepaid label the same working day.
Your refund lands within 3 working days of the parcel reaching us.
Damaged or wrong item, we send a replacement first
We ask questions later. One message is all it takes.
A photo helps, but we do not need it to act.
A person replies within 4 working hours
The phone is answered Mon to Sat, 9am to 6pm, by our Hampshire team.
Email gets a reply from a person within 4 working hours, not an auto reply.
The price you see is the price
Delivery is included. Nothing gets added at checkout.
If a price is wrong on our side, we honour the lower one.
Hold us to it
Call 01730 555 012, Mon to Sat 9 to 6. A person answers.
Or email support@tolv.co.uk. We reply within 4 working hours.
TOLV, Robert Scotts Commerce Ltd, Unit 2 Forty Acres, Coombe Road, East Meon, Hampshire GU32 1PP.